FAQs

FAQs

1. Do you ship internationally?
Yes, we offer worldwide shipping with DDP service — meaning all customs and taxes are handled in advance.

2. How long will delivery take?
Most orders arrive in 6–10 business days. Personalized products may take a little longer.

3. Can I cancel or change my order after placing it?
Yes — please contact us at [email protected] within 24 hours of placing your order.

4. Do you accept returns or exchanges?
We accept returns within 14 days if the product is faulty or if there is an energy mismatch. However, we do not accept unreasoned returns due to the energetic nature of our jewelry.

5. What if I receive a damaged or wrong item?
We deeply apologize! Please email [email protected] with photos, and we will resolve it promptly — including covering the return cost if applicable.

6. Can I choose the crystal in a Mystery Box?
The Mystery Box is a surprise-based spiritual experience. While you cannot choose specific stones, rest assured each piece is intuitively matched to your energy.

7. I feel uncomfortable with the energy of a piece — what should I do?
Reach out to our Energy Advisor Team — we’ll help you explore alignment techniques or suggest alternatives based on your energy resonance.