Refund Policy

Legal & Policy

Last Updated: August 1, 2025

We hope you are fully satisfied with your ZINNOO purchase. However, if you are not, our refund policy complies with global consumer protection laws, including EU Directive 2011/83/EU, UK Consumer Contracts Regulations, and U.S. FTC e-commerce standards.

Return Window

You may request a return within 7 calendar days of receiving your order. To be eligible:

Items must be unused, unworn, and in original packaging
Product must not be personalized or from a Mystery Box
Proof of purchase must be provided

Non-Returnable Items

Mystery Box products (unless defective)
Customized or engraved items
Items marked as “final sale”
Gift cards

Return Process

Email [email protected] within 7 days of receipt
Provide your order number, reason for return, and supporting photos
Await return approval and instructions
Ship the product via a trackable shipping method

If the return is due to customer preference, the return shipping cost is borne by the customer. If due to product defect or fulfillment error, ZINNOO will cover return shipping.

Refunds

Once your returned item is inspected and approved:

Refunds are issued to the original payment method
Processing time: 5–15 business days depending on your bank or payment platform
Original shipping fees are non-refundable unless we caused the error

Exchanges

We currently do not support direct exchanges. To change size or style, please return the item and place a new order.

Legal Notes

This refund policy is designed to comply with laws in regions where we operate. If your country mandates a longer withdrawal period, such as 14 days in the EU, we will honor that requirement.